a tale of two women ...and, yes, a dog photo
our timewarner
dvr box
dvr box
had been
acting wonky
acting wonky
it didnt record
a football bowl game
sunday
monday
toonman
schlepped up to 90th street
in the freezing cold
to get a replacement
he called me when he got home
he had bad news
and
terrible news
i opted for terrible
the 'new' dvr box
was
dead
dead
not working
completely useless
the bad news:
earliest repair appointment
earliest repair appointment
was
friday
oh yeah
there was good news
we were on
the
priority list
the
priority list
tuesday evening
we got
an automated call
from
timewarner
confirming
our
monday appointment
monday?
what happened to friday?
wednesday
at the office
i got
another
automated appointment
confirmation
i got
another
automated appointment
confirmation
on
my mobile
my mobile
it cut off
mid-call
mid-call
so
i called them back
i got a rep named
desiree
desiree
who was
so so sorry
she listened
to my tale of woe
uttered
apologetic
appropriate
remarks
apologetic
appropriate
remarks
promised
not once
but
several times
to
look into it
look into it
to
personally
personally
get back to me
after i hung up
i said outloud
i wont hold my breath
thursday
i took to social media
i tweeted
i facebooked
i whined
a friend who readed my facebook post
texted
he thought
he might be able to help
he offered
a name and a contact # at timewarner
i called
i spoke to another woman
who listened
who apologized
who said
she would see what could be done
she took our home #
she
not
only
called back
once
not
only
called back
once
she called back 3 times
she
got us a repair appointment
got us a repair appointment
for
friday afternoon
friday afternoon
because
she heard
toonman
was looking forward
to watching a football game
on
saturday afternoon
its people like her
who help me
remember
how good customer service can be
when
there's actually someone who cares about the customer
oh
the repair guy showed up 20 minutes late but he showed
the problem?
the new box has a different setting for HDMI then the old one
it was a simple matter of changing a setting
DOH
totally unrelated to the above
this is
a french bulldog appropriately named
coco chanel
oh
the repair guy showed up 20 minutes late but he showed
the problem?
the new box has a different setting for HDMI then the old one
it was a simple matter of changing a setting
DOH
totally unrelated to the above
this is
a french bulldog appropriately named
coco chanel