a rant ... a dog

okay
 my rant
 i will try to be as terse as i can

 i will start at the beginning
 with
 a statement:
 when i have ever purchased something that was back ordered
 or 
when i have pre ordered something
 using
 my credit card
 i do not get charged
 until 
it ships
 period 

for my birthday
 my sister gave me a gift card for barnes and noble
 i am a voracious reader
 i am constantly ordering e-books
 to read
 via
 my nook app on my iPad
it was a wonderful gift

 i didnt know
how much i spend a month
 til now

 i spend
 about $50 on books
 not every month
 but 
on average

 i also
 love
 the ability
 to 
pre order books by authors i really like 

sometimes 
a pre order 
is made
 many many months in advance 
but
 thats ok 
cause
 its something to look forward to

 on thursday
 i got my american express bill for march
 i learned the hard way to look at the charges
 make sure 
they are legit
so when i noticed i had 4 charges for bn.com
 i thought that was odd
because
 when you order from bn.com 
they tell you
 upfront 
that
 the cost 
will come
first
 from any credit or gift card
 before
 its 
charged to the credit card you put on file

 since i couldnt imagine
 having 
gone
 through
 the money on the gift card
 in 
one month
  i checked the balance online

 amazingly
 the card 
showed
 a zero balance

 i looked that the purchases
 i made since getting the card 

by my calculations
 i had not even spent half the amount
 so
 i called

  bn.com outsources their help desk
 this annoys me
 but
 thats
 a whole other rant 

i spoke to 'mark' who apologized very nicely
 but
 was unable to explain
 why my card showed a zero balance 
and
 why my amex was showing charges for e-books

 i asked for a supervisor 

she explained 
that
 when
 i pre order books
books i wont be getting for months to come 
that
 bn.com
 'freezes'
 that amount 
on
 the gift certificate
 so
 in essence
 they are getting paid twice
 once
with the $$ my sister paid for for gift card 
and
 a second time
 when they hold back $$
 so
 i cant 
overspend
all the while
 keeping my amex
 as collateral

 this truly ticked me off 
so much so
 i told the supervisor
that i would be telling anyone who wanted to get me a gift certificate 
not
 to get it via bn.com
 and
 that
 i would be
 once the books i pre ordered arrived
 no longer be shopping at bn.com 

i would be taking my business to amazon
 then
 i hung up

 bn.com just paid up a ton of money via a class action suit for over charging for e-books
 i myself
 will be receiving $85 
which
 i was going to put into my account there 
now 
i am going to opt
 for
 the
 send me a check option

 i am over these people in a really big way

 end rant

here's charlie
he's a sweet puppy


10 comments:

  1. Wow! I would have been so pissed off!! I just got a credit from the class action suit as well. I will continue to shop with Amazon! I spend a ton of money with them and I expect a certain level of customer service...as I am sure you did too! Better luck with Amazon! That puppy is positively adorable! Are you an Amazon Prime Member Daryl? You can rent one book at a time at no cost to you. I enjoy the free two-day shipping and tons of free movies!!

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  2. I had several bad experiences with B&N.com, including the gift certificate thing, twice. I never, ever, shop with them anymore.

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  3. Wow, that's one way for a book store to stay in business...so long as the customer doesn't find out. Don't blame you for going to Amazon. I've only used Amazon.ca and .uk, but I bet .com is just as good. Cute dog. :)

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  4. No, no, no. Wrong.
    I don't blame you for being less than happy.

    Charlie makes me feel better though. So sweet. xo.

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  5. The local BN just closed in Gainesville ( over a rent hike increase ) so I have to drive 45 miles to Ocala for BN store.. that one is huge and worth the srive when I feel like browsing.. but I gave up on the NOOK last year and now use Amazon and kindle..


    My little check from BN was for a whopping $6.09

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  6. Those bastards!

    Sorry. I don't usually curse, but this called for it.

    Charlie is a cutie pie.

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  7. Daryl, what a rip! Don't blame you at all for being P.....! I would be too. In fact I am. BN is now off my list too!
    Why do these outfit always come up with these things to mess with our money!

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  8. You have every reason to rant. That's a hideous business practice. I hope they lose lots of business as word of this spreads.

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  9. Well at least Charlie is cute and I'll bet he let you take his photo for free and not use a gift card... xox

    Sorry about bn. Creeps.

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  10. I didn't get as much money as you, but I don't buy from the big guys anymore. I used to shop the Sony store, but they merged with the Kobo store last week. Now I'm not sure where to shop. I'll avoid B&N.

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