watching as world goes by
look up
see that tower/tank?
taken that way to remember where i was
no harry or jack stories
i realized that recently
this blog
has featured
more cat posts
then
it has
since
its inception
i suspect
if gus and/or rose were still alive
they'd feel slighted
you know
i upgraded from an iPhone 4 to iPhone 5
i did the upgrade myself
online
where i read
it would take 2-3 hours to get the new phone activated
it actually took a lot more than that
a lot more
at one point
neither
the old nor the new phone
was
'live'
well when the new bill arrived last night
i was floored
$107.47
i love the 47 cents
i call at&t
ask for an explanation
well, day-rill
trilled
the definitely not english as a first language 'agent'
i will explain it to you
first
how are you today?
oh silly woman
i think
why did you ask me a leading question?
i tell her
i am not happy
and
i doubt
you can resolve this
but
i am willing to give you a chance
she thanked me
launching into a sing-song recitation of my plan
i cut her off
i dont want you to explain my plan to me
i want you to explain the $36 'one time charge for upgrading'
she hesitates
she learns quickly i think
i jump into her silence
i am not paying that $36
because
i say
this is unacceptable
she quickly chimes
in its a fee for activating your new phone
aha
well
i say
no one activated my phone
i did it all online
it took 17 hours
so
i am not paying this
yes, day-rill we will deduct that from the bill
i continue
these other 'surcharges and other fees'' they are related to the $36 fee?
yes, day-rill they are
i am not paying them either
there is silence so i press on
my monthly bill is $65
i will be sending you $65
there will be no interest
no penalty
please
be sure to indicate that
or
i will be back
there's more silence
i ask her name again
she replies
adding how else may i be of service?
i tell her
remove those fees,
make the note about no penalty
and
have a good day
gosh, i would have gone ballistic if that happened to me...
ReplyDeleteOh, boy....that's like the time I sent my mother flowers online. I did not see (but with a microscope saw it later when I went back to check) the itty-bitty text with a box that you UNCLICK to not subscribe to their whatever-the-heck-it-was fee of $19.95 A MONTH!! The site was ProFlowers. NEVER BUY FROM THEM. I googled and they have scores of complaints. The happy ending is that I got my two 'monthly fees' removed.
ReplyDeleteUGH. That kind of thing leads me to drink. But I like your new name, Day-Rill. :p
ReplyDeleteI love Day-Rill !!!
ReplyDeleteit's so melodic yet fierce, like a glamorous superhero
Good for you!
ReplyDeleteBoy, you are tough! Lol
ReplyDeleteLove the pic too, btw.
Well done Daryl, a lot of people would have just paid the extra. These days you have to question most things, and be ready with your arguments' especially with phone co's!
ReplyDeleteDon't mess with a woman who just spent 17 hours activating her own phone!! Why is my monthly bill higher than yours? Hmmmm....I must dig into that. And you have a nice day too:-)
ReplyDeleteTalk about cutting to the chase way to go Daryl!
ReplyDeleteI wish I could have listened to your side of the conversation! You go, girl!
ReplyDeleteWhat a star! Great story and you tell it so well :).
ReplyDeleteGood for you! I hope it all works out.
ReplyDeleteNicely handled, and I am very surprised they agreed to deduct the fee.
ReplyDeleteI did not do my iPhone on my own, but in doing another one they added the activation fee, and would not remove it. Next time, I'll just have you call for me! :-) :-)
Hope you're having a great day!
Daryl, geez! I hope your tirade works! These companies are crazy with their fees and charges!
ReplyDeleteThe money involved in this whole issue staggers the imagination.
Grrrr...I've had that same conversation too many times. I hope that took care of it for you!
ReplyDeleteIt's really a nice and useful piece of information. I'm satisfied that you shared this helpful information with us.
ReplyDeletePlease keep us informed like this. Thank you for sharing.
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I applaud you, Day-rill. Lots of folks just roll over for that sort of crap and that's why they do it. You and MY WIFE are both bulldogs. Grrrrrr!
ReplyDeleteMy blood pressure rose just reading this. I HATE cell phone companies...hate them (cable companies come in a very close 2nd)! You don't know how many times I've hung up on the edge of having a heart attack.
ReplyDeleteMy kids would be dying laughing if they saw/heard this exchange. They're so used to their mother being timid and dancing around issues. Your ability to be direct and forthright is a skill I wish I had. Alas, I have no backbone.
ReplyDeleteAlso, great photo.
Well done! I've learned that you have to examine each and every bill any more since these companies are pretty sneaky about all their charges. Many have a tendency to be lazy about their statements...I'm in awe of those who NEVER really look at fees/charges. Come on! And, if you don't ask, you don't get.
ReplyDeleteThanks for linking up to Wordless Wednesday Bloggers. If you haven't already, be sure to sign up for a weekly reminder :-)
ReplyDeleteJennifer, http://www.thejennyevolution.com
Nice photo!
ReplyDeleteYou handled that complaint like a pro. If you let them push you around, they will. My wife is a lot better at that than I am.
Good for you! I too saw the activation fee (which I did myself when I got my iphone 5 ... and by the way, did not take very long at all ... went to the Mac store!) Thought the fees were atrocious but didn't make the call. Guess now I should have!
ReplyDelete