long long story short, promise

i had a taste 
a bad taste
 of 
what its like to be a victim of identity theft 

long long story short 

i got an email from my cable provider
 advising
 they were implementing
 the changes to my account
 i made

 whoa

 i didnt make no changes
 no changes were made by moi 

two telephone conversations later
a 3rd receiver 
spanish language versions of several premium channels
 were removed 

a second password 
was added

 i still dont understand 
how 
someone knew i had that provider
 and
 had my home phone and/or address 
those 
were 
the only security used
to identify a subscriber

not any more

 i also worry
 what else this person knows or plans to do 

i feel very violated