standing on the corner
watching as world goes by
look up
see that tower/tank?
taken that way to remember where i was
no harry or jack stories
i realized that recently
this blog
has featured
more cat posts
then
it has
since
its inception
i suspect
if gus and/or rose were still alive
they'd feel slighted
you know
i upgraded from an iPhone 4 to iPhone 5
i did the upgrade myself
online
where i read
it would take 2-3 hours to get the new phone activated
it actually took a lot more than that
a lot more
at one point
neither
the old nor the new phone
was
'live'
well when the new bill arrived last night
i was floored
$107.47
i love the 47 cents
i call at&t
ask for an explanation
well, day-rill
trilled
the definitely not english as a first language 'agent'
i will explain it to you
first
how are you today?
oh silly woman
i think
why did you ask me a leading question?
i tell her
i am not happy
and
i doubt
you can resolve this
but
i am willing to give you a chance
she thanked me
launching into a sing-song recitation of my plan
i cut her off
i dont want you to explain my plan to me
i want you to explain the $36 'one time charge for upgrading'
she hesitates
she learns quickly i think
i jump into her silence
i am not paying that $36
because
i say
this is unacceptable
she quickly chimes
in its a fee for activating your new phone
aha
well
i say
no one activated my phone
i did it all online
it took 17 hours
so
i am not paying this
yes, day-rill we will deduct that from the bill
i continue
these other 'surcharges and other fees'' they are related to the $36 fee?
yes, day-rill they are
i am not paying them either
there is silence so i press on
my monthly bill is $65
i will be sending you $65
there will be no interest
no penalty
please
be sure to indicate that
or
i will be back
there's more silence
i ask her name again
she replies
adding how else may i be of service?
i tell her
remove those fees,
make the note about no penalty
and
have a good day
